Lead Client Support Specialist - Ops/Tech (EDI)
Intercontinental Exchange Holdings, Inc. · Posted Nov 11, 2024
- Jacksonville, Florida, United States
- 5+ years
Lead Client Support Specialist for Ops/Tech (EDI) at Intercontinental Exchange Holdings, Inc.
Responsibilities
- Serve as the escalation point for complex Ops/Tech (EDI) Implementation and application issues
- Provide advanced troubleshooting and support to Client Support team members
- Resolve customer issues, identify root causes, and drive timely resolution
- Monitor and respond to customer-impacting system issues
- Manage escalated cases and ensure adherence to service standards
Requirements
- Bachelor's degree or equivalent combination of education and experience
- Nice to have: Experience with ICE Mortgage Technology products and services
- Nice to have: Mortgage Servicing Platform (MSP) experience
- Nice to have: Deep knowledge of mortgage servicing Electronic Data Interchange (EDI) Implementation processes and application functions
- Nice to have: Strong leadership and mentoring abilities