- Remote, United Kingdom
- Remote
- Full-time · Associate
Support the Dedalus integration engine platform and interoperability solutions, undertaking proactive management of interface support issues and incidents impacting solution service.
Responsibilities
- Provide remote incident resolution and problem management via the Dedalus Service Management System.
- Proactively manage and resolve assigned integration incidents to restore service efficiently while meeting or exceeding Service Level Agreements.
- Perform troubleshooting, problem-solving, and root cause analysis for logged incidents.
- Monitor and act upon integration support alert notifications across the production service.
- Participate in out of hours support on a rotational basis, including high-severity issue response.
Requirements
- Health Information Management
- Information Technology
- Nice to have: Healthcare experience
- Nice to have: HL7
- Nice to have: FHIR APIs