The Field Support Analyst (FSA) II provides onsite, first level user support both locally and to remote locations, installing, configuring, troubleshooting, and maintaining software and hardware for business offices and warehouses.
Expected Base Salary Range: $29.12 - $38.84/HRLY
- Determine user issues by analyzing symptoms and figuring out the underlying problem.
- Provide practical solutions to a wide range of applications/technology/issues on-site including phone support.
- Evaluate reported problems and determine issue severity.
- Identify, troubleshoot, research, and resolve routine technical problems.
- Follow established policies and procedures for accessing a user's system remotely.
- Bachelor’s Degree or equivalent work experience
- Nice to have: Threatlocker
- Nice to have: Citrix Active Directory
- Nice to have: TCPIP
- Nice to have: DNS
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