- Manila, Philippines
- Full-time · Senior
- 1+ years
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Responsibilities
- Responsible for case triaging, issue reproduction and communicating with the Partners/BDMs
- Responsible for raising issues to the Engineers after validation from the Product Area (PA) Leads / SMEs
- Follow up on bug communications to ensure timely resolution
- Ensuring adherence to the SLA Milestones
- Route case drafts to the Translators for CJK (Chinese/Japanese/Korean) cases
Requirements
- Bachelor’s degree in Computer Science
- Master’s degree in Computer Science
- Nice to have: Tech support
- Nice to have: Customer service
- Nice to have: Application life cycle methodology