- Remote, United States +1 more
- Remote
- Full-time · Entry
- $26–$32 per hour
- 1+ years
Provides Tier 1 service level support for hardware, application software, and operating systems, working primarily remotely with occasional onsite requirements at Philadelphia campus.
Locations (2)
- Philadelphia, Pennsylvania, United States
- United States
Compensation
$25.50 - $31.85 Hourly
Responsibilities
- Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues
- Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure
- Demonstrates sufficient knowledge of call log tracking to record accurately all needed information
- Tracks all customer service items to completion
- Evaluates customer service issue to determine level of service needed