- 2+ years
Responsibilities
- Supervise and manage operation including duties of the team, handling guest inquiry, quality control, service excellence, attraction maintenance, etc and ensure the attraction experience is delighting to guest
- Drive and maintain friendly and welcoming service to all guests and able to provide various solutions to meet different customer expectations
- Organize information including visitation records, guest feedbacks and comments, operational incidents, sales performance in a detailed, presentable, and accurate manner in all aspects of behaviors, actions, attitude and appearance
- Fully comprehend MGM and its arts and culture mission and vision, and present its milestones and interpret the artworks in the property convey this vision, while ensure the operation of the attraction and various activities supports it
- Conduct training and coaching part time staff or related stakeholders regarding the attraction, MGM and various activities
Requirements
- Bachelor's degree or above, preferably in communications, events, hospitality or related discipline