ServiceNow Business Process Consultant
Artech LLC · Posted Nov 4, 2026
- Remote, United States
- Remote
Responsibilities
- Configure a ServiceNow NowAssist agent operating natively within client’s ServiceNow environment to support article classification, persona-based content assessment, and knowledge optimization recommendations against the agreed publishing standards
- Configure up to three Knowledge Bases within ServiceNow using out-of-the-box (OOTB) capabilities aligned to the persona definitions and publishing standards
- Leverage NowAssist’s native knowledge article generation capabilities to draft, rewrite, and optimize existing articles against the defined persona style guides
- Execute an initial agent configuration and sample run using approximately 300 articles