- Charlotte, North Carolina, United States
- On-site
- Full-time · Associate
- 2–4 years
The RCM – Payment Resolution & Correspondence is responsible for the daily management of the AthenaOne Unpostable Dashboard and Correspondence Dashboard. This position ensures timely research and resolution of unapplied payments, payer correspondence, and documentation requests to optimize cash flow, reduce accounts receivable, and support timely claim adjudication.
Responsibilities
- Manage the AthenaOne Unpostable Dashboard daily to research and resolve unapplied insurance and patient payments
- Manage the AthenaOne Correspondence Dashboard to ensure timely processing of payer requests and claim-related correspondence
- Research payment discrepancies using ERAs, EOBs, EFTs, clearinghouse reports, bank deposits, payer portals, and AthenaOne
- Apply, transfer, reverse, or adjust payments as appropriate to ensure accurate account reconciliation
- Partner with internal departments and insurance carriers to resolve payment exceptions and correspondence issues
Requirements
- High school diploma or GED
- Associate’s degree in healthcare administration, Business, Accounting, or related field
- Nice to have: Managing AthenaOne Unpostable and/or Correspondence Dashboards
- Nice to have: Knowledge of ERA/EFT processing and electronic payment reconciliation
- Nice to have: Experience with commercial, Medicare, Medicaid, and managed care payer guidelines