- Costa Rica
- On-site
- Full-time · Entry
- 0–6 years
Provide Level 1 and Level 2 end user software and hardware support for Costa Rica Share Service Center. Document requests, incidents and user queries, and monitor solution processes. Provide basic training and operational services to endusers. Also configuration, operation, and maintenance of End User Technology hardware, OS and software.
Responsibilities
- Contribute with Technical Support to walk up customers at a TechBar
- Level 2 support of conference room technology (Audio/Visual kits)
- Deliver new new equipment (laptops & accessories) within agreed service levels
- Proactively identify and complete projects that add value to the department and/or our customers
- Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc)
Requirements
- Associate's degree in a relevant field or equivalent experience