- Cincinnati, United States
Support active customer sites for the AutoStore system, performing preventive maintenance, troubleshooting, commissioning, testing, documentation, and training.
Responsibilities
- Support active customer sites to achieve highest system availability
- Occasionally perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover
- Support through troubleshooting and resolution of issues remotely via ticketing system and on-site at customer locations
- Create detailed documentation of best practices, SOPs, and issue-resolution techniques
- Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and Kardex-supplied subsystems