- London, Ontario, Canada
- On-site
- Full-time · Associate
- $50K–$60K per year
- 2+ years
Provide day-to-day hardware and software support across the studio, handle Jira requests, and set up workstations for new hires, helping our development teams stay productive.
Compensation
Salary Range: $50,000 - $60,000
Responsibilities
- Work under the guidance of the IT Support Manager to maintain efficient studio infrastructure and support operations
- Daily frontline Tier 1/2 helpdesk triage and user support via Jira Service Management and Slack
- Daily end user hardware support (laptop and desktop component diagnostics, hardware refreshes/upgrades)
- Daily software troubleshooting (Windows 11, P4V, Visual Studio, Autodesk Maya/Max, Adobe CC, internal studio tools)
- Remote and hybrid worker support (troubleshooting Parsec host/client streaming, remote software and hardware diagnostics, dispatching of parts/techs via warranty)
Requirements
- Postsecondary in IT, Networking or equivalent experience
- Nice to have: Strong communication skills
- Nice to have: Attention to detail
- Nice to have: Team player
- Nice to have: Self-starter