- Berlin, Germany
- On-site
- Full-time
- €60K–€70K per year
- 1–4 years
Own the end-to-end customer journey for veterinary practices, driving onboarding, support, retention, and expansion.
Compensation
Annual salary: €60,000 to €70,000. Visa sponsorship is not available.
Responsibilities
- Guide customers through onboarding, ongoing support, check-ins, renewals, and expansion
- Handle support tickets and serve as the primary point of contact for veterinary practices
- Conduct regular customer check-in calls in German
- Monitor churn signals and take proactive steps to retain at-risk customers
- Identify and pursue upsell opportunities with existing customers