- Washington, District of Columbia, United States
- Entry
- $19–$20 per hour
- 1–3 years
Compensation
Expected Pay Range: $19/hr - $20/hr
Responsibilities
- Greets and directs patients for appointments, referrals, and general information utilizing excellent and effective customer service skills.
- Answers telephones, screens calls as directed, takes messages, and schedules appointments utilizing the computerized scheduling system.
- Confirms appointments and provides patient instructions verbally or in writing in order for patients to prepare for appointments.
- Ensures that patients are handled consistently and scheduled for appointments in a manner that recognizes the urgency of their needs and complaints.
- Implements effective front office business processes that will result in improved financial performance and will preserve or improve current customer service levels.
Requirements
- High School diploma or GED
- AA/AS
- BA/BS