Guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption, owning implementation, adoption, and account health across complex customer portfolios.
Responsibilities
Own customer implementations from sales handoff through configuration, onboarding, workflow integration, activation, and sustained usage
Translate customer goals and workflows into clear implementation plans
Deliver within time-to-value targets by managing dependencies and resolving blockers
Own complex and at-risk accounts, managing resolution for critical implementation challenges
Partner with Account Managers on renewal and expansion strategy
Requirements
Nice to have: Working with sales leaders
Nice to have: Familiarity with public infrastructure
Nice to have: Familiarity with engineering (AEC)
Nice to have: Familiarity with water or municipal markets
Lead technically complex, hands‑on implementation projects for B2B SaaS customers in the mid‑market, managing a book of 15‑20 active implementations and driving customer success from handoff to go‑live.
Compensation
Competitive compensation is offered.
Responsibilities
Manage 15‑20 active mid‑market implementations at a time
Build each customer’s project plan from handoff through go‑live
Stay on top of timelines, hurdles, and follow‑up
Get comfortable with product configuration and workflow
Advise on best practices and recommend configurations
