- Sheffield, England, United Kingdom
- Hybrid
- Full-time · Manager
Oversee the day-to-day running of the Support department, ensuring performance, productivity, and quality targets are met, while leading, motivating, and developing the team to deliver an exceptional customer experience.
Responsibilities
- Oversee day-to-day running of the Support department
- Lead, motivate and develop the team
- Identify opportunities to improve performance using key metrics (productivity, CSAT, quality)
- Improve processes and strengthen quality assurance
Skills
Benefits
- Annual development fund
- Bi-weekly coaching with Sanctus (mental health support)
- 25 days holiday plus UK Bank holidays plus 1 day per full holiday year (up to 32 days)
- 3 months of fully-paid time off for new arrivals