- Amsterdam, Noord-Holland, Netherlands
- Hybrid
- Full-time · Manager
- €65K–€70K per year
- 3–5 years
Turn Support into a Key Driver of Customer Retention through AI, automation, and product improvements, leading a remote team of support agents.
Compensation
65,000-70,000 all-in gross per year
Responsibilities
- Lead and coach a fully remote team of 5 to 6 agents
- Drive adoption of the Fin AI agent with the Automation Specialist
- Build a personalised support experience
- Build a structured Voice of Customer process
- Challenge the company on customer focus and be a close sounding board to the COO
Requirements
- Nice to have: B2B support
- Nice to have: Intercom
- Nice to have: Fin