BPO technical support jobs

Customer Support and Sales Representative - Iloilo

Asurion · Posted Oct 22, 2026

Iloilo, Iloilo, Philippines
On-site
Full-time · Associate
2+ years

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Helping Asurion’s customers stay connected through technical support over phone, chat, and email, while providing proactive outbound sales recommendations.

Compensation

Earn competitive salary PLUS unlimited sales incentives (incentives are based on performance).

Responsibilities

Undertake service requests for customers ensuring compliance with Asurion’s policies and procedures carrying out effective note-taking on calls
Providing technical expertise on inbound calls or other electronic input (e.g., website, CHAT, or email) for resolving customer issues with devices and software
Identify customers in line with the company, regulatory and legislative requirements
Ensure each interaction with a stakeholder of Asurion meets the agreed quality framework (HERO)
Maintain a high level of customer service with all stakeholders to achieve a high net promoter score (NPS)

Requirements

High school diploma or equivalent
Nice to have: Net Promoter Score (NPS) metric
Nice to have: Retail Consumer Technology experience
Nice to have: IT support experience

Skills

BPO technical support BPO Sales mobile technology support

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Customer Support and Sales Representative - Iloilo

Compensation

Responsibilities

Requirements

Skills

Benefits