Be the primary operational contact for partner stations, ensuring personalized, responsive, and effective customer service while managing operations related to integration, monitoring, and network performance.
Responsibilities
Process incoming requests from partner stations (calls, emails, complaints) with responsiveness and professionalism
Analyze disputes and implement necessary corrective actions
Manage partner data updates in internal tools (affiliation, transfers, contract modifications, site creation/closure)
Manage implementation of mono and multi-brand fuel cards to expand acceptance network
Implement actions to meet Partner Service KPIs and monitor activity to optimize service rate and operational efficiency
Requirements
BAC +3 in management, commerce, or customer relations
Nice to have: B2B operational or coordination experience (ideally in mobility sector)
