Technical Business Analyst
Abacus Service Corporation · Posted Nov 13, 2026
- Phoenix, Arizona, United States
- On-site
- Contract · Mid
- 4+ years
Support the ongoing operation, enhancement, and expansion of the AtoZ Arizona Portal as a Technical Business Analyst.
Responsibilities
- Elicit, gather, analyze, document, and communicate business and technical requirements for platform enhancements, integrations, defects, and operational needs.
- Coordinate onboarding of new State agencies, applications, and services by gathering technical information, documenting requirements, identifying dependencies, and following up on action items.
- Lead discussions with agencies, vendors, identity teams, and developers to review APIs, authentication requirements, system dependencies, integration needs, endpoints, and application configurations.
- Work with maintenance, operations, and development vendors to clarify requirements, plan requirement execution, track and report progress, identify blockers, and support technical work by developers through completion.
- Create user stories, acceptance criteria, functional requirements, workflows, and supporting documentation for platform enhancements and development work.
Requirements
- Nice to have: ServiceNow
- Nice to have: Certification in BA/PM
- Nice to have: Testing experience
- Nice to have: ServiceNow Public Sector Digital Services (PSDS)
- Nice to have: API-based application integrations