- Tempe, Arizona, United States
Customer service representative handling inbound and outbound banking calls, resolving inquiries, processing transactions, and upselling products.
Responsible for entering, activating, and maintaining loan information on the BankWest mainframe system, ensuring accuracy and compliance with regulatory requirements.
Serve as the first point of contact for inbound calls, emails, and chat messages from customers, addressing inquiries related to banking, financial services, and insurance products, resolving issues, maintaining records, and ensuring service level agreements.