Technical Support Engineer - Oracle Health | Afternoon Shift (2 PM - 11 PM)
Oracle · Posted Nov 9, 2026
- Bucharest, Bucharest, Romania
Provide Tier 2 support for Oracle Health’s Millennium Capacity Management solution, troubleshooting application issues, managing support tickets, and maintaining reliable healthcare workflows.
Responsibilities
- Investigate and resolve application issues by gathering information, using troubleshooting tools, observing end‑user workflows, and reproducing reported problems.
- Use SQL queries, database analysis, and application logs to investigate data discrepancies, functionality concerns, and data extract requests.
- Perform authorized database updates, server restarts, and other remediation activities in accordance with approved procedures and change management requirements.
- Take ownership of support tickets from initial investigation through resolution, keeping customers informed of progress and next steps.
- Prioritize incidents and service requests based on severity, urgency, customer impact, and agreed service level commitments.