- Oklahoma City, Oklahoma, United States
- On-site
- Full-time · Entry
Tier I Help Desk Technician providing front-line support for corporate and field requests, ensuring computer operation and resolving end‑user issues.
Responsibilities
- Identify, diagnose, and resolve computer related issues for corporate and store employees
- Field necessary requests to the Support Center via telephone and e‑mail
- Evaluate documented resolutions and analyze trends
- Record, track and document the Support Center request problem‑solving process
- Assist in software releases and roll‑outs according to Change Management best practices
Requirements
- High School Diploma or equivalent
- Nice to have: CompTIA A+ Certification
- Nice to have: College diploma or university degree in computer science or related field