Senior Customer Support
Gainwell Technologies LLC · Posted Nov 11, 2026
- Montgomery, Alabama, United States
- On-site
- Full-time · Senior
- $27K–$39K per year
- 2+ years
Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed. Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved. Adhere to the client’s SLAs and consistently meet production targets. Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes. Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.
Compensation
The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Responsibilities
- Provide knowledgeable responses to basic client questions
- Elevate more complex cases to appropriate staff
- Solve client problems and update account history
- Follow up with clients to confirm resolution
- Adhere to SLAs and meet production targets