- Thu Duc City, Vietnam
- Internship · Intern
Support customer inquiries and service requests across digital support channels, monitor service quality, and contribute to process improvement.
Compensation
Receive competitive internship allowances
Responsibilities
- Handle customer inquiries and service requests across digital support channels including email, chat, self-service platforms, and back-office processes
- Ensure timely, accurate, and customer-focused case handling in line with defined service standards and quality expectations
- Contribute to a professional, collaborative, and customer-centric team environment
- Monitor service quality using established KPIs, dashboards, and customer feedback to identify improvement opportunities in daily operations
- Document recurring issues, process gaps, and customer pain points
Requirements
- Bachelor’s degree in Business Administration, Customer Service Management, Operations, Information Systems, Computer Science, or a related field
- Nice to have: Japanese language proficiency