The EHR Assistant System Administrator is responsible for assisting with the organization’s Electronic Health Record system and related applications, including software help tickets, training, testing, and support of Netsmart related tools.
- Monitor, triage, and work on help desk tickets
- Provide customer support and teach skills in Netsmart and related products
- Research and troubleshoot potential problems to determine if issues are user error, bugs, or need for training
- Test newly built items, upgrades, and fixes thoroughly and document issues
- Perform system cleanup processes such as merges, discharges, closing end-dated staff, and re-routing notes
- High school diploma
- Bachelor’s degree in computer science or related field (preferred)
- Nice to have: SQL
- Nice to have: Data management tools