The Billing Specialist II manages complex billing activities to ensure accurate, timely, and complete invoicing. This role serves as an escalation and subject-matter resource, supports billing reconciliations and issue resolution, provides guidance and training to team members, and partners with cross-functional teams to improve billing processes, controls, and overall efficiency.
- Independently manage complex, high-volume, or high-risk customer billing across multiple divisions, systems, and billing methods
- Perform advanced invoice validation, reconciliations, and quality reviews to ensure billing accuracy, completeness, and timeliness
- Investigate and resolve complex billing discrepancies, disputes, rate issues, and system exceptions, identifying root causes and corrective actions
- Serve as an escalation and subject-matter resource for billing issues, coordinating resolution with Operations, Pricing, Credit, Collections, AP, AR, and other stakeholders
- Monitor unbilled activity, billing backlogs, disputes, aged receivables, and other exceptions that could impact revenue or collections
- High school diploma or GED equivalent
- Bachelor's degree
- Nice to have: Transportation accounting
Billing Specialist IINewYusen Logistics · Franklin, US