- Lisbon, Lisbon, Portugal
Automotive Technical Specialist
Responsibilities
- Serve as the first point of contact for repair requests and technical questions from technicians.
- Provide technical support and remote guidance, using diagnostic best practices and OEM procedures.
- Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken.
- Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria.
- Escalate unresolved or complex cases to Level 2 support with complete, structured case information.
Requirements
- Nice to have: Field-based or multi-site support
- Nice to have: Additional European languages