- The Hague, South Holland, Netherlands
- Senior
- 8+ years
Our client is seeking an experienced IAM / CIAM Service Manager to support and optimize a business-critical customer identity platform used across multiple digital channels and applications. This role is responsible for the operational support, security, governance, optimization, and continuous improvement of identity and authentication services.
Responsibilities
- Provide build-and-operate support for Akamai Edge services to meet availability, stability, performance, and SLA commitments.
- Perform advanced troubleshooting and root cause analysis for incidents, problems, and recurring issues across authentication and identity flows.
- Support lifecycle management of applications and integrations consuming CIAM services.
- Execute and support change, release, and deployment activities to ensure secure and controlled service updates.
- Ensure compliance with security, risk, and governance requirements, including access reviews, audit support, logging, and data protection controls.
Requirements
- Nice to have: Akamai Identity Cloud
- Nice to have: Okta
- Nice to have: Auth0