- Hyderabad, Telangana, India
- 5+ years
Lead the ongoing performance, quality, optimization, and evolution of digital and voice bot programs, serving as the primary partner-facing point of contact and leading a cross-functional AI operations team.
Responsibilities
- Translate bot performance data into insights and recommendations
- Own operating cadence and coordinate enhancement delivery
- Manage change backlog and measure impact of improvements
- Coordinate user acceptance testing
- Establish reporting across bot performance metrics