The Universal Member Representative provides exceptional and accurate service through courteous and professional interactions, performing a combination of teller transactions, account services, and member support functions.
The salary range for this role is (min) $20/hour to (mid) $23.27/hour.
- Assists members with establishing memberships, opens and maintains personal and business accounts, supports all related account services (notary, IRA, wire transfers), including debit cards, digital/phone banking, check orders, and direct deposits, while also carrying out lending responsibilities.
- Accurately processes a variety of Teller transactions in accordance with cash handling procedures and policy (deposits, withdrawals, loan payments, check cashing, etc).
- Manages cash and coin inventory, requests and verifies currency, follows cash control procedures and policy, and ensures workstation security.
- Assists members with account inquiries, ATM access, including fraud claims and account disputes. Perform account maintenance and resolve issues efficiently.
- Provides basic guidance on credit union products and services. Cross-sells, offers tailored solutions and refers members to appropriate departments for specialized services.
- High school diploma or equivalent
- Nice to have: Six months of cash handling experience in a financial or customer service setting
- Two comprehensive medical plan options
- FSA Medical/Dependent Care
- HSA/HRA
- Dental
- Vision
Universal Member RepresentativeGreylock Federal Credit Union · Adams, US