- Raleigh, North Carolina, United States
- 2–4 years
Service professional coordinating service operations, customer support, quoting, parts activities, and ensuring efficient repair and maintenance work.
Responsibilities
- Coordinate customer requests for machine and component repair, fabrication, rebuild, and field service support
- Advise customers on hydraulic repair solutions, component failures, lead times, and service recommendations
- Monitor repair progress and communicate status updates, approvals, delays, and additional repair needs to customers
- Open, manage, and close service work orders in accordance with company processes
- Collect customer information, update account records, and support invoicing and payment collection activities
Requirements
- High School diploma
- Associate degree