Collaboration Engineer L2
Prospex CRM · Posted May 8, 2026
- Riyadh, Riyadh, Saudi Arabia
- 5+ years
Responsible for the administration, support, and maintenance of enterprise Unified Communication and collaboration platforms.
Responsibilities
- Administer and support Unified Communication systems including IP Telephony, Video/Audio Conferencing, and Messaging platforms.
- Operate, maintain, and troubleshoot Contact Center systems and ensure service continuity.
- Perform regular system updates, patching, and upgrades to ensure system stability and security.
- Monitor system performance, identify issues proactively, and implement corrective actions.
- Manage, renew, and validate security certificates related to communication and collaboration services.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Nice to have: Cisco CyberOps certification