- Montreal, Quebec, Canada
- Hybrid
- 5+ years
Lead the portfolio of customer experience initiatives, driving evaluation, governance, and value delivery across business units.
Compensation
Annual bonus based on the company’s financial results
Responsibilities
- Maintain the central CX opportunity pipeline across all business units
- Own financial models and ROI business cases for proposed initiatives
- Define, apply and maintain evaluation criteria to rank and balance quick wins with strategic projects
- Prepare decision packages and recommendations for CX steering committees
- Lead portfolio reprioritization and manage central decision logs