- New York City, New York, United States +1 more
- Full-time · Manager
- $145K–$218K per year
- 10+ years
Lead and build Kafene's fraud function end to end, managing investigation, response, and escalation across consumer, merchant, and payments fraud.
Locations (2)
- New York City, New York, United States
- United States
Compensation
Base Salary: Earn a competitive base salary of $145,000 to $218,000, plus an equity package.
Responsibilities
- Own the fraud lifecycle. Run intake, routing, investigation, classification, response, and escalation across consumer, merchant, and payments cases.
- Make the call. Decide routine cases where the evidence is clear, and bring contested or ambiguous ones to the executive team with a recommendation.
- Direct the response. Lead every confirmed case through merchant communication, fund recovery, lease cancellation, credit reporting corrections, termination notices, and law enforcement referrals.
- Partner with Risk. Work with the team that owns detection and the fraud scoring model so new rules and threshold changes get deployed when a case calls for them.