- New Haven, Connecticut, United States
- On-site
- Full-time · Mid
- 5+ years
The System Analyst II for the ITSM team will serve as a ServiceNow Administrator/Developer that designs and builds scalable digital workflows on the Now Platform translating business needs into secure, efficient solutions will develop custom applications and integrations, optimize performance, develop agentic workflows and ensure the platform aligns with organizational strategy while driving continuous improvement and automation.
Responsibilities
- Supports the implementation and maintenance of applications, related IT systems, and hardware including analysis, planning and preparation.
- Creates and maintains regular status reports to Manager.
- Documents and maintains all required system design and build documents and configures system accordingly.
- Provides training to other IT staff and user clients as appropriate.
Requirements
- Associates degree or equivalent experience
- Nice to have: Healthcare experience
- Nice to have: Epic experience