- Fairfax, Virginia, United States
- On-site
- Full-time · Associate
- 0–3 years
Supports configuration management activities to keep the enterprise configuration management database (CMDB) accurate, complete, and reliable across infrastructure and application services.
Responsibilities
- Maintain accurate, complete CI records in the CMDB by collecting, verifying, and updating configuration data for infrastructure, applications, and related services.
- Perform day‑to‑day CMDB maintenance activities, including creating and updating CIs, reconciling discovery data with manually entered information, and resolving data conflicts.
- Assist with configuration audits and certifications by comparing CMDB records to actual inventories, documenting discrepancies, and coordinating remediation with owning teams.
- Use IT service management and CMDB tools to navigate CI structures, run queries and reports, and support impact analysis for incidents, problems, and changes.
- Review change records and incident tickets to confirm that associated CIs are correctly linked, improving traceability for root cause analysis and risk evaluation.
Requirements
- Bachelor’s degree in Information Technology
- Bachelor’s degree in Computer Science
- Bachelor’s degree in Business Administration
- Nice to have: ServiceNow CMDB implementation experience
- Nice to have: Discovery or service mapping data feeds familiarity