- Remote, Canada +1 more
- Remote
- 3–5 years
Work directly with SmartSimple Premium Support clients to maintain, enhance and optimize their SmartSimple cloud instance and advise clients on configuration best practices.
Locations (2)
- Canada
- United States
Compensation
We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
Responsibilities
- Work directly with SmartSimple Premium Support clients to maintain, enhance and optimize their SmartSimple cloud instance
- Advise clients on configuration best practices, and prepare and deliver technical solutions that meet their business needs
- Support the implementation of new functionality, including requirements gathering, design walkthroughs and functionality delivery sessions
- Investigate technically complex client issues, completing detailed troubleshooting and root-cause analysis before escalating to the Development team
- Act as the first line of quality assurance before client UAT and final implementation, and assist with integrated system testing when new features are applied to a client system