The Online Sales Counselor (OSC) serves as the first point of contact for prospective homebuyers, converting online inquiries into qualified sales opportunities through timely follow-up, personalized engagement, and knowledgeable support.
Locations (7)
Austin, Texas, United States
Ontario, Canada
Georgia, United States
South Carolina, United States
North Carolina, United States
Tennessee, United States
Colorado, United States
Responsibilities
Convert online inquiries into qualified appointments and sales opportunities through timely follow-up, relationship building, and effective buyer qualification.
Manage and maintain the Salesforce CRM pipeline, ensuring accurate documentation of customer interactions, lead activity, and reporting data.
Serve as a product and community expert, educating prospective homebuyers on available homes, pricing, incentives, and the home-buying process.
Partner with Sales, Marketing, and Sales Enablement teams to support lead-generation initiatives, maintain accurate community information, and uphold established OSC program processes and best practices.
Analyze and share lead performance, customer feedback, and market insights while representing the Empire Homes brand through professional, customer-focused communication across digital channels.
Lead sales efforts for Kimberly‑Clark Professional’s portfolio of iconic brands within the Washington D.C. metro area, building relationships with distributors and end‑user customers to achieve revenue and profit targets.
Compensation
Salary Range: 78,540 – 97,020 USD
Responsibilities
Identify large end users and markets
Build and maintain strategic relationships with distribution partners
Use digital technology platforms to generate leads and support sales
Engage existing customers to understand needs and buying behavior
Develop relationships with Distributor Sales Representatives
