- Atlanta, Georgia, United States
- Hybrid
- Manager
- $118K–$124K per year
- 8+ years
Lead the people, capacity, and operational coordination behind successful enterprise customer onboarding and professional services delivery.
Compensation
$118,000- $123,500/ year
Responsibilities
- Lead, coach, and develop assigned Solution Consultants and delivery professionals through clear goals, feedback, one-on-ones, and performance accountability.
- Own resource scheduling and capacity visibility across onboarding and post-implementation consulting work; identify staffing constraints and rebalance priorities with stakeholders.
- Monitor billable utilization, time-entry discipline, estimates, and workload forecasts; raise delivery or capacity risks early.
- Partner with the PMO on project sequencing, dependencies, milestones, staffing, and documentation to support predictable enterprise implementations.
- Coordinate with UX, MX, Integrations, Product, Engineering, and other delivery partners to ensure appropriate expertise is available without requiring hands-on technical execution.
Requirements
- Nice to have: Microsoft Dynamics CRM
- Nice to have: DNN
- Nice to have: association management software
- Nice to have: Zendesk
- Nice to have: data migration