Lead end-to-end operations for deploying customer sites, coordinating equipment, staging, configuration, data syncs and training, while building repeatable processes and internal operating rhythm.
Locations (2)
Brooklyn, New York, United States
New York, New York, United States
Compensation
Base salary: $135K - $165K
Responsibilities
Manage each deployment from signed agreement to a live, working site, including shipping plans, location mapping, data syncs and training schedules.
Create a self-setup guide for customer staff to complete installation without support calls.
Serve as the main contact for customer staff on site and remotely, keeping them informed and engaged.
Run internal operations, including shipments, purchasing, inventory and the team's tool stack.
Maintain a daily operating dashboard that tracks deliveries, overdue items and accounts due for follow-up.
Responsible for real-time scanning, verification, and publishing of live stream break results, and for customer outreach to confirm hits are available to view.
Responsibilities
Identify and scan completed breaks
Upload break data to WeTheHobby dashboard
Remove customer personal information
Import breaks into Haystack
Validate card ownership and trades
Requirements
Nice to have: Familiarity with trading card grading, breaking, or consignment operations
