Senior Quality EvaluatorCNX · Posted Nov 5, 2026Copy linkOpenRemote, PhilippinesRemoteFull-timeApply with Referso
Senior Quality EvaluatorCNX · Posted Nov 5, 2026Copy linkOpenRemote, PhilippinesRemoteFull-timeApply with RefersoAIApply on careers pageSenior Quality EvaluatorResponsibilitiesMonitors and evaluates inbound and outbound calls, chat and email for quality standardsAssists in assessing quality standards and provides insights to improve program performanceParticipates in calibration and quality audit sessionsMaintains program knowledge and contributes to quality task forcesSupports management in reviewing key drivers, metrics and operational processesSkillsQuality evaluationCall monitoringChat and email assessmentCalibration sessionsQuality auditsSee full job description
Senior Quality EvaluatorCNX · Posted Nov 5, 2026Copy linkOpenRemote, PhilippinesRemoteFull-timeApply with RefersoAIApply on careers pageSenior Quality EvaluatorResponsibilitiesMonitors and evaluates inbound and outbound calls, emails, and chat for quality and adherence to standardsAssists in assessing quality standards and provides insights to improve program performanceParticipates in calibration and quality audit sessions to ensure scoring consistencyMaintains program knowledge and recommends process improvementsContributes to maintaining forms and legends documentsSkillsQuality evaluationCall monitoringEmail and chat assessmentCalibration sessionsQuality auditsProcess improvementSee full job description
