Digital Guest Service / Customer Support Supervisor
Homaris (Homaris Service GmbH) · Posted Nov 11, 2026
- Berlin, Germany
- On-site
- Full-time · Manager
Run the operational core of our digital guest service, serving as the central point of contact for Guest Service Agents worldwide, ensuring reliable guest care from the digital front desk.
Responsibilities
- Support the Guest Service team in day-to-day work
- Design new quality concepts and monitor compliance
- Train Guest Service Agents continuously
- Draft message templates for guests
- Act as the go-to contact for complex agent cases
Requirements
- Nice to have: Apaleo
- Nice to have: Guesty