Call Quality Monitoring jobs

Customer Service Team Manager

Colorado Public Employees' Retirement Association · Posted Nov 6, 2026

Denver, Colorado, United States
Hybrid
Manager
8+ years

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Lead and supervise a team of customer service representatives in a retirement benefits environment, ensuring high-quality member service and operational excellence.

Responsibilities

Lead and develop your team
Create a positive, inclusive, and collaborative team environment
Coach, mentor, and support employees in their professional growth
Set clear expectations and provide ongoing feedback
Conduct regular performance evaluations and development discussions

Requirements

Bachelor’s degree in Business Administration or related field

Skills

Leadership Coaching Performance Management Call Quality Monitoring Scheduling and Attendance Management Process Improvement Change Management Ethical Decision-Making

Outbound Customer Experience Supervisor

Outbound Customer Experience Supervisor

Responsibilities

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Skills

Customer Service Team Manager

Responsibilities

Requirements

Skills