- Austin, Texas, United States
- Hybrid
- Contract
- $20–$20 per hour
As a Call Center Representative, you will be responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions.
Compensation
The pay range for this position is $20.00 - $20.00/hr.
Responsibilities
- Answer inbound calls to process PCP Change Requests
- Send member ID cards
- Explain to members how to log into portal
- Update member demographics
- Access and interpret customer accounts and provider data to provide answers to inquiries