- Remote, United States
- Remote
- Contract · Manager
- 3+ years
Lead and coach a team of outbound customer experience specialists while making welcome calls to newly acquired customers.
Responsibilities
- Supervise, coach, and support a team of Outbound Customer Experience Specialists to meet daily call volume and quality goals.
- Monitor call activity, outcomes, and data accuracy, providing real‑time feedback and ongoing coaching.
- Train new team members on call flow, systems, and the VIP text club offer.
- Track and report team performance, flagging trends, challenges, and opportunities to leadership.
- Manage team schedules and coverage across multiple time zones.
Requirements
- Nice to have: HVAC background
- Nice to have: Plumbing background
- Nice to have: Home services background