- Kolkata, West Bengal, India
- 1–2 years
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods for accuracy and adherence to quality standards.
Responsibilities
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Works independently within set frames and follows set course.
- Develops own knowledge, shares best practice and develops relevant/appropriate solutions.