Patient Access Liaison II - Access Center
University of Southern California · Posted Nov 12, 2026
- Los Angeles, California, United States
- Hybrid
- Full-time · Associate
- $22–$34 per hour
- 2+ years
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel.
Compensation
The hourly rate range for this position is $21.84 - $34.48.
Responsibilities
- Answer, screen, and direct incoming and outgoing telephone calls, electronic messages, and omnichannel contacts
- Schedule and confirm initial and follow-up medical appointments
- Register patients and verify insurance coverage
- Perform data entry and ensure data integrity
- Reconcile patient appointment records
Requirements
- High school or equivalent
- Nice to have: Medical terminology
- Nice to have: Practice management scheduling systems