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1–2 jobs· newest first

WFM Scheduling Analyst INew
Teleperformance (TP Canada) · Gurugram, India
Entry
WFM Scheduling Analyst IINew
Teleperformance (TP Canada) · Gurgaon, India

+10K new in the last hour

WFM Scheduling Analyst I

Teleperformance (TP Canada) · Posted Oct 13, 2025

Gurugram, Haryana, India
Entry
1–2 years

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Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning to help meet business unit objectives.

Responsibilities

Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation.
Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives.
Recommend operational improvements.
Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives.
Develops own knowledge, shares best practice and develops relevant/appropriate solutions.

Requirements

professional/university degree

Skills

Contact center trends analysis Call volume forecasting Schedule planning Resource allocation Staffing

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WFM Scheduling Analyst II

Teleperformance (TP Canada) · Posted Feb 5, 2026

Gurgaon, Haryana, India

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Analyzes contact center trends and builds staffing and scheduling plans to meet business unit objectives.

Responsibilities

Analyzes contact center trends including call volume, call patterns, staff productivity, attrition rates, and resource allocation
Conducts call pattern forecasting and schedule planning activities to meet business unit objectives
Recommends operational improvements based on analysis results
Builds staffing and scheduling plans to meet business unit goals
Manages and oversees implementation of short-term activities within the team

Skills

contact center trend analysis call volume forecasting staff productivity analysis resource allocation scheduling plan development operational improvement recommendation team management

See full job description