- Grand Rapids, Michigan, United States
- Hybrid
- Full-time · Associate
- 3–6 years
The Operations Analyst, Direct Bill is responsible for researching, reconciling, and resolving carrier commission and receivable discrepancies across a diverse portfolio of insurance carriers. This role serves as a key liaison between Accounting, Operations, Client Advisors, and carrier partners to identify stalled cash, recover outstanding commissions, resolve data integrity issues, and ensure accurate financial reporting.
Responsibilities
- Review and analyze carrier commission statements to identify missing, delayed, underpaid, or misapplied commission payments
- Compare expected commissions against payments received and investigate discrepancies
- Contact carriers directly to research payment activity, commission calculations, agency codes, and rate variances
- Drive collection efforts for outstanding carrier commissions and document recovery opportunities
- Monitor and prioritize aged or high-value commission discrepancies to maximize recovery
Requirements
- High School diploma required
- Associate Degree or higher preferred
- Nice to have: Insurance operations experience
- Nice to have: Agency accounting experience
- Nice to have: Brokerage operations experience