- Remote, United Kingdom
- Remote
- Full-time · Mid
- 5+ years
The Problem Manager is responsible for the lifecycle of problem management, identifying root causes of incidents, and ensuring permanent fixes within satellite and cellular communications environments.
Responsibilities
- Manage the lifecycle of problems to reduce incident recurrence
- Identify root causes of incidents using analytical analysis techniques
- Provide workarounds and implement permanent fixes
- Communicate with stakeholders from CXOs to junior analysts
- Advocate for Problem Management practices within the engineering environment
Requirements
- degree level or equivalent in communications / network engineering
- Nice to have: Wireless Networking
- Nice to have: International customer support